Independent private hospital, Banbury, Oxfordshire
Call us on 01295 252281
Main menu Search Search

Information for Patients About Complaints and Suggestions

The New Foscote Hospital operates a patient complaints procedure which complies with the Care Quality Commission standards. Our aim is to give you the highest possible standard of service and we try to deal with all the complaints as quickly as possible. We will assist you with the complaint procedure, irrespective of race, age, disability or background.

Patients are asked that in the event of any complaint to email Complaints@foscote.hospital

Or write to the Director of Governance, The New Foscote Hospital, 2 Foscote Rise, Banbury, OX16 9XP

We also welcome any suggestions for service improvement and please do speak to us if you have any suggestions or views.

For Private patients, if you are not happy with the outcome of the complaint, please contact:

Independent Sector Complaints Adjudication Service (ISCAS), 4th Floor, 70 Fleet Stree, London, EC4Y 1EU. Alternatively, you can email: info@iscas.org.uk or telephone: 0207 536 6091

For NHS referred patients, If you are not happy with the outcome of the complaint, please contact:

The Parliamentary and Health Service Ombudsman (PHSO) on 0345 015 4033 or by visiting  www.ombudsman.org.uk

All patients have the option of contacting the Care Quality Commission on: 03000 616161 and by email: enquiries@cqc.org.uk