Information for Patients About Complaints and Suggestions
The New Foscote Hospital operates a patient complaints procedure which complies with the Care Quality Commission standards. Our aim is to give you the highest possible standard of service and we try to deal with all the complaints as quickly as possible. We will assist you with the complaint procedure, irrespective of race, age, disability or background.
Patients are asked that in the event of any complaint to email Complaints@foscote.hospital
Or write to the Director of Governance, The New Foscote Hospital, 2 Foscote Rise, Banbury, OX16 9XP
We also welcome any suggestions for service improvement and please do speak to us if you have any suggestions or views.
For Private patients, if you are not happy with the outcome of the complaint, please contact:
Independent Sector Complaints Adjudication Service (ISCAS), 4th Floor, 70 Fleet Stree, London, EC4Y 1EU. Alternatively, you can email: email@example.com or telephone: 0207 536 6091
For NHS referred patients, If you are not happy with the outcome of the complaint, please contact:
The Parliamentary and Health Service Ombudsman (PHSO) on 0345 015 4033 or by visiting www.ombudsman.org.uk
All patients have the option of contacting the Care Quality Commission on: 03000 616161 and by email: firstname.lastname@example.org